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Refund and Returns Policy
Effective Date
At Stability Running Shoes, customer satisfaction is important to us. We strive to provide high-quality footwear products and a smooth shopping experience for all customers. This Refund and Returns Policy explains the conditions, procedures, and eligibility requirements for product returns, refunds, exchanges, and related customer support services available through stabilityrunningshoes.org.
By placing an order through our website, you agree to the terms outlined in this Refund and Returns Policy.
Return Eligibility
Customers may request a return for eligible products within the applicable return period after receiving the order. To qualify for a return, products must be:
- unused and unworn
- in original condition
- free from damage caused by misuse
- returned with original packaging, tags, and accessories where applicable
Products showing signs of excessive wear, misuse, modification, accidental damage, or missing original packaging may not qualify for return approval.
For hygiene and product integrity reasons, certain items may not be eligible for return once used or worn.
Return Request Timeframe
Customers must initiate a return request within the specified return window after receiving the order. Return requests submitted outside the eligible return period may not qualify for refund or exchange approval.
We encourage customers to inspect products immediately after delivery and contact us promptly if any issue is identified.
Non-Returnable Items
Certain items may not qualify for returns, including:
- worn or used footwear
- customized or personalized products
- clearance or final sale items
- damaged products caused by improper use
- items returned without original packaging or tags
Products marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return or exchange unless required under applicable consumer protection laws.
Refund Process
Once a returned item is received and inspected, we will review the return request and determine eligibility for refund approval. If approved, refunds will generally be processed back to the original payment method used during checkout.
Refund processing times may vary depending on:
- payment provider processing
- banking systems
- regional transaction delays
- order verification procedures
Shipping fees, handling costs, customs charges, taxes, or import duties may not be refundable unless the return is caused by an incorrect, defective, or damaged product.
Exchange Policy
Eligible customers may request product exchanges for:
- different sizes
- alternative colors
- replacement products
- defective or damaged items
Exchanges are subject to product availability and inventory status at the time the exchange request is processed.
If a requested replacement item is unavailable, customers may be offered:
- store credit
- alternative product options
- refund consideration where applicable
Damaged, Incorrect, or Defective Items
If customers receive damaged, defective, or incorrect products, they should contact us as soon as possible after delivery. To help us review the issue efficiently, customers may be asked to provide:
- order information
- photos of the product
- photos of packaging
- description of the issue
After verification, we may provide:
- replacement product
- exchange
- refund
- partial refund
- store credit
depending on the nature of the issue and product availability.
Return Shipping
Customers may be responsible for return shipping costs unless:
- the product arrived damaged
- the wrong item was shipped
- the item is confirmed defective
We recommend using trackable shipping services for returns, as we are not responsible for lost or delayed return shipments during transit.
Order Cancellation
Orders may only be canceled before they are processed or shipped. Once an order has entered fulfillment or shipping stages, cancellation requests may no longer be possible.
Customers should contact us immediately if they wish to request order cancellation.
Refund Exceptions
We reserve the right to refuse refunds or returns in situations including:
- misuse of the return system
- excessive return activity
- fraudulent claims
- violation of policy terms
- returned items failing inspection requirements
All refund and return decisions are subject to final review and verification.
International Orders
International orders may be subject to:
- customs duties
- import taxes
- regional shipping delays
- country-specific restrictions
Customers are responsible for understanding applicable import regulations and charges within their country.
Refunds for international orders may exclude:
- customs charges
- import duties
- non-refundable carrier fees
where applicable.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or order-related concerns, please contact us through the official contact page available on stabilityrunningshoes.org.
Our support team will make reasonable efforts to assist customers and resolve eligible issues as efficiently as possible.